345db Privacy Policy — How We Handle Your Personal Data
This Privacy Policy explains what personal information 345db collects from players in Bangladesh, how that information is used, and the steps we take to keep it secure. Please read this document carefully before using our platform.
1. Introduction
345db ("345db", "we", "us", "our") is committed to protecting the privacy and personal data of all players who use the 345db online gaming platform at 345db.vip. This Privacy Policy ("Policy") describes in detail how we collect, store, use, share, and protect personal information in connection with your use of the 345db platform, including all games, betting markets, account services, payment processing, and customer support functions.
By registering an account at 345db or by continuing to use the 345db platform, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described herein. This Policy applies to all players accessing 345db from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations.
2. Personal Data We Collect
345db collects personal data that is necessary to provide our gaming and betting services, comply with our legal and regulatory obligations, and protect the security of the platform and its players. The categories of personal data we collect include:
Identity and Registration Data
Full name, date of birth, Bangladeshi mobile number, email address, and account username collected at registration. Date of birth is used for age verification — you must be 21 or older.
KYC Identity Verification Data
Government-issued photo ID (Bangladeshi National Identity Card or passport), selfie or live verification image, and proof of address where requested. KYC documents are required to unlock full withdrawal limits.
Payment and Transaction Data
Deposit and withdrawal records, payment method identifiers (bKash or Nagad mobile number, bank account reference), transaction amounts and timestamps. Full payment instrument numbers are not stored by 345db.
Technical and Device Data
IP address, device type (Android, iOS), browser type and version, operating system, screen resolution, session timestamps, and pages visited within the 345db platform. This data is used for security, fraud detection, and platform optimisation.
Gameplay and Betting Activity Data
Game session logs, bet history, wager amounts, win and loss records, sport and game preferences, and responsible gaming tool usage (deposit limits, session reminders, self-exclusion requests). This data helps us provide a fair, personalised, and responsible gaming experience.
3. How We Use Your Personal Data
345db uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without your consent:
- To create and manage your 345db account, process your registrations, verify your identity through KYC, and maintain your account history and preferences.
- To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers, and to maintain accurate financial records of all transactions associated with your 345db account.
- To provide and improve the 345db platform, including personalising your game recommendations, optimising platform performance on mobile devices, and resolving technical issues that affect your experience.
- To detect, prevent, and investigate fraud, bonus abuse, money laundering, identity theft, multi-accounting, and other activities that violate our Terms and Conditions or applicable law. Security monitoring uses both automated and manual review processes.
- To comply with our legal obligations, including anti-money laundering (AML) requirements, age verification requirements, record-keeping obligations, and any lawful request from regulatory or law enforcement authorities.
- To communicate with you about your 345db account, including transaction confirmations, security alerts, KYC verification status updates, responsible gaming notifications, and responses to your customer support inquiries.
4. Legal Basis for Processing Your Data
345db processes your personal data on the following legal bases: (a) Contract performance — processing your data is necessary to provide you with a 345db account and the services you have requested, including account management, payment processing, and game access. (b) Legal obligation — processing your data is required to comply with applicable laws including age verification, anti-money laundering, and fraud prevention regulations. (c) Legitimate interests — 345db has a legitimate interest in detecting and preventing fraud and security threats, maintaining the integrity of the platform, and improving platform performance for all users.
Where 345db relies on your consent as the legal basis for processing (for example, for sending optional marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the consent was withdrawn. To withdraw consent, please contact 345db support at [email protected].
5. Data Sharing and Disclosure
345db does not sell your personal data to third parties. We share your personal data only in the following limited circumstances:
- Payment processors and financial partners: 345db shares necessary transaction and identity data with payment processors (including bKash, Nagad, and Rocket gateway partners) and Bangladeshi banking institutions strictly for the purpose of processing deposits and withdrawals associated with your account.
- Game and software providers: Game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) may receive session data necessary to deliver their game content within the 345db platform. Providers receive only the minimum data required.
- Identity verification providers: 345db uses third-party KYC identity verification services to verify the identity documents you submit. These services process your identity data in accordance with their own privacy policies, which we review prior to engagement.
- Regulatory and law enforcement authorities: 345db will disclose your personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by applicable law, court order, or lawful governmental request. 345db will endeavour to notify you of such disclosure where legally permitted to do so.
6. KYC Identity Verification and Your Documents
345db is required to verify the identity of players before unlocking full withdrawal limits. This is a standard anti-money laundering (AML) and age verification measure used across the online gaming industry. To complete KYC at 345db, you will be asked to submit a clear copy of a government-issued photo ID — a Bangladeshi National Identity Card (NID) or a valid passport is the primary accepted document.
KYC documents submitted to 345db are stored securely using encryption and are accessible only to authorised personnel within 345db's compliance and security teams. Documents are retained for the period required by applicable anti-money laundering and record-keeping laws. You may request information about how long your specific KYC documents are retained by contacting [email protected].
7. Cookies and Tracking Technologies
345db uses cookies and similar tracking technologies on the 345db.vip platform. Cookies are small text files stored on your device by your mobile browser. We use three categories of cookies:
- Essential cookies: These are strictly necessary for the 345db platform to function. They maintain your login session, remember your language preference, and enable core platform features including the Cashier, game lobby, and account settings. Essential cookies cannot be disabled without breaking core platform functionality.
- Analytics cookies: These help 345db understand how players use the platform — which game categories are most popular, how long sessions last, which pages load slowly on mobile. This data is used in aggregate to improve platform performance. Analytics cookies do not identify you personally.
- Security cookies: These help 345db detect and prevent fraudulent activity, bot access, and suspicious login patterns. Security cookies analyse device fingerprint, login frequency, and behavioural signals to identify potential security threats before they affect your account.
You can manage or disable non-essential cookies through your mobile browser's privacy settings. Please note that disabling certain cookies may affect your ability to use some features of the 345db platform. Essential and security cookies are always active and cannot be disabled, as they are integral to the secure operation of the platform.
8. Data Retention
345db retains your personal data for as long as your account is active and for such additional periods as are required by applicable law or are necessary for the purposes for which the data was collected. Specifically: account data and transaction records are retained for a minimum of five years following account closure or last activity to comply with anti-money laundering record-keeping requirements; KYC documents are retained for the period specified by applicable law; gameplay and betting history logs are retained for a minimum of three years for dispute resolution and fraud investigation purposes.
When your personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 345db will securely delete or anonymise that data. If you close your 345db account voluntarily, 345db will delete or anonymise your personal data within a reasonable timeframe following the expiry of any applicable legal retention period. Anonymised or aggregated data that cannot identify you personally may be retained indefinitely for statistical and platform improvement purposes.
9. Data Security
345db implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL/TLS encryption for all data transmitted between your device and the 345db platform, encryption of sensitive stored data including KYC documents and payment references, access controls limiting data access to authorised personnel on a need-to-know basis, and regular security reviews of our platform infrastructure.
345db's security practices are reviewed and updated regularly to address emerging threats. Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 345db will notify affected players without undue delay, in accordance with applicable legal requirements, and will take all reasonable steps to contain and remediate the breach.
10. Your Privacy Rights
As a 345db player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact 345db support at [email protected] with your registered account details and a description of the right you wish to exercise. 345db will respond to your request within a reasonable timeframe:
Please note that some of these rights are not absolute and may be limited where 345db has legal obligations that require continued processing or retention of your data. For example, 345db cannot erase transaction records that are required to be retained under applicable anti-money laundering law, even if you request erasure. In such cases, 345db will explain the reason why your request cannot be fully fulfilled and will act on it to the fullest extent legally possible.
11. Children and Minors
The 345db platform is strictly intended for adults aged 21 years and over. 345db does not knowingly collect, store, or process personal data from individuals under 21 years of age. Age verification is a mandatory step in the 345db account registration and KYC process. Accounts found to belong to users under 21 will be suspended immediately, their personal data will be deleted, and any real-money balance will be returned in accordance with 345db's review procedures.
If you are a parent or guardian and you believe that a minor under your care has registered a 345db account or submitted personal data to 345db, please contact us immediately at [email protected]. We will investigate the matter, close the account, and delete the associated personal data promptly.
12. Third-Party Links and Services
The 345db platform may contain references to or integrations with third-party services, including game providers such as Pragmatic Play and Evolution Gaming, and payment services such as bKash and Nagad. These third-party services operate under their own privacy policies and terms, which are independent of this Privacy Policy. 345db is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you use in connection with 345db, particularly your chosen payment provider. 345db does not control and is not responsible for the content or privacy practices of any external website or service.
13. Changes to This Privacy Policy
345db reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via the contact details held on their 345db account. Material changes may include changes to the types of data we collect, the purposes for which we use data, or our data sharing practices.
Your continued use of the 345db platform after any updated Privacy Policy has been published constitutes your acceptance of the revised Policy. If you do not agree with any changes to this Privacy Policy, you should stop using the 345db platform and may request voluntary account closure by contacting our support team. We recommend reviewing this Privacy Policy periodically so that you remain informed about how 345db handles your personal data.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 345db processes your personal data, please contact our support team. We are available 24 hours a day, seven days a week and will respond to privacy-related enquiries within a reasonable timeframe.
Email us at: [email protected]
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You have read the 345db Privacy Policy. Your data is handled with care and kept secure. If you have questions, our FAQ covers the most common topics. Ready to play? Visit the 345db Casino or explore our games. 21+ only — please play responsibly.
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